Privacy Policy

1. Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Delivery address
• Payment information processed securely through third party payment providers
• Order history
• Device information including browser type, IP address and operating system
• Information provided through Google Sign-In, including your name, email address and profile picture where permitted.

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support.
• Create and manage your account.
• Authenticate users through Google Sign-In.
• Improve our website and services.
• Prevent fraud and unauthorized access.
• Send order confirmations and service related communications.

We do not sell your personal information.

3. Google Sign-In

If you choose to sign in using Google, we receive only the information you authorize Google to share with us. This information is used solely to authenticate your account and provide our services.

We do not access your Gmail, Google Drive, Google Photos, Calendar, Contacts or any other Google data.

4. Payment Processing

Payments are securely processed through trusted third party payment providers including PayPal and M-Pesa payment partners. We do not store your complete payment card information.

5. Cookies

Our website may use cookies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze website traffic.

You may disable cookies through your browser settings.

6. Sharing of Information

We may share your information only with:

• Payment processors.
• Delivery and courier partners.
• Service providers that help operate our website.
• Government authorities where required by law.

We never sell or rent your personal information.

7. Data Security

We use industry standard security measures to protect your information. While no online service can guarantee absolute security, we take reasonable steps to safeguard your data.

8. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your account.
• Withdraw consent where applicable.

Requests may be sent to: info@santenaturelle.pro

10. Children's Privacy

Our website is not intended for children under the age required by applicable law without parental consent.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

Santé Naturelle Ltd.

Email: info@santenaturelle.pro

Website: https://santenaturelle.pro

Nairobi, Kenya